FAQ's

Frequently Asked Questions (FAQs)

Q. Is ordering online secure?

A. Yes, ordering online from our website is completely secure. We take maximum care to protect the personal information you provide while placing an order.
All customer information is strictly limited to authorized staff only, and our team is regularly updated on security and privacy policies.

If you have any further questions regarding online security, please feel free to contact us via email.

Q. How do I place an order?

A. Placing an order is simple. Please follow the steps below:

  1. Click on the product you wish to purchase.

  2. Click the “Add to Cart” button.

  3. You may add multiple products by repeating the same process.

  4. Click on the Cart icon from the menu bar.

  5. Scroll down and click “Proceed to Checkout.”

  6. Fill in your billing details and review your order summary.

  7. Click the “Place Order” button to confirm.

Once your order is placed, you will receive a confirmation email with your order details.
Orders are delivered via Cash on Delivery (COD).

Q. How can I cancel my order?

A.

  • Registered users can cancel their order by logging into their account.

  • Guest users may cancel their order by contacting our customer support during office hours.

  • Orders can also be cancelled during the final confirmation call.

Q. What is your return policy?

A. Please visit our Return Policy page for complete details.

Q. What is your refund policy?

A. Please visit our Refund Policy page for full information.

Q. What are your shipping charges?

A. We offer Free Shipping all over Pakistan.
Shipping cost: Rs. 0/-

Q. Which courier services do you use?

A. We use reliable courier partners including
M&P Courier,
TCS, and
Leopards Courier.

Q. What is the delivery time?

A. Orders are delivered within 2–3 working days after order confirmation.

Q. How can I order an out-of-stock product?

A. You may place a pre-order for out-of-stock products by contacting us via call or email.